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Shipping Information / Refund Policy / Privacy Policy

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SHIPPING INFORMATION

We do our very best to get your order to you as quickly as possible. We also put in a lot of care to ensure your crystals arrive to you in a safe and secure way. All parcels are shipped using Australia Post nationwide from Gregory Hills, Sydney. We have the following shipping options available - standard, express & insurance options

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Due to shipping delays with Australia post at the moment, orders may sometimes taking longer than expected to arrive. Please consider this when placing your order.

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We put a lot of care into packaging your order to make sure that it arrives to you safely, however every now and then Australia Post may have damage caused in transit - PLEASE NOTE: we are NOT liable for any damage caused during transit.  All items are inspected and all perfectly fine when prepared for postage, however we will accommodate as much as possible with any damage that may be caused during your parcels travel to you.

Lost in Transit - We have an insurance option available to select at checkout for any LOST IN TRANSIT parcels. PLEASE select the insurance option on your parcel at checkout to ensure that if your package is lost in transit that your items may be covered for loss. Once the package has been received by Australia Post the package then becomes the responsibility of Australia Post and they are then liable for any lost in transit items if you select insurance on your package. Otherwise if your parcel is uninsured and is lost in transit only a maxium of $100 can be claimed for lost items. 

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Order Processing time is approximately 3-10 days for packaging your order plus the shipping times listed at our checkout page.

PLEASE NOTE: During our SALES and LIVE SALES please expect packaging delays as we usually get swamped with orders and we work very hard to get our orders out in a timely manner for our gorgeous customers.

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Once your order has been shipped you will receive a tracking number to track your order. Your tracking number identifies where your order is throughout the travel to your destination
 

If you have any questions regarding your order, please do not hesitate to contact us and we will be happy to assist.

 

FLAT RATE SHIPPING OFFERED AUSTRALIA WIDE $13.00 not insured

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FLAT RATE SHIPPING OFFERED TO NEW ZEALAND FROM $29.50

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FLAT RATE SHIPPING OFFERED TO US & CANADA FROM $49.50

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FLAT RATE SHIPPING OFFERED TO "REST OF THE WORLD"  FROM $65.00

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LIVE SALE ORDER SHIPPING FOR INTERNATIONAL ORDERS OVER 1 KILO WILL BE WEIGHT BASED AND YOU WILL BE NOTIFIED OF YOUR SHIPPING CHARGE BEFORE CHECKOUT.

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PLEASE NOTE: WHERE ANY IMPORT DUTIES OR TAXES ARE PAYABLE IN A DESTINATION THE CUSTOMER IS SOLELY RESPONSIBLE FOR PAYMENT OF THOSE. ONCE YOUR ORDER LEAVES OUR SHOP ANY TAX LIABLE FOR WILL NOT BE OUR RESPONSIBILITY

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REFUND POLICY

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We are 100% confident the the items you will receive are amazing quality (just check out our 100% 5 star reviews of our very happy customers) however, if you any reason you are dissatisified with your items purchased please contact us at crystalsanctuarybyshona@gmail.com and we can discuss your issues. We have an amazing customer satisfaction rate and are extremely proud of that. We do not refund for change of mind however we are more than happy to discuss possible exchanges  with customers own cost for shipping for change of mind. We take a massive amount of pride in the items we send out to our customers and our reviews prove that. WE ONLY WANT 100% SATISFACTION FROM OUR BEAUTIFUL CUSTOMERS AND WE ARE ALWAYS VERY HAPPY TO FIND A SOLUTION TO ANY ISSUE.

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PRIVACY POLICY

 

What is personal information?

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Personal information is information that identifies you, or from which your identity can be reasonably determined, and it can include (but is not limited to) your name, address, email, telephone number.

 

What type of personal information do we collect?

 

We collect information about you directly and from other parties, as well as automatically though your use of our Sites (and other instances where we interact). This may include:  • information you provide us when shopping on our site such as name, payment details, contact details, details reasonably related to your shopping experience; • information you provide us when using or contributing to social media or our other digital services such as name, email address or social media account details; • information you provide us when you join our mailing lists, programs or participate in our offerings; • any other information you provide us when you submit an enquiry or contact us.

 

Why do we collect and use your personal information?

 

We collect and use your information, including your personal information, so that we can: • assist you with your transactions with us • tell you about and improve our products, services, and experiences; • support our business administration and related functions • allow you to join and participate in our club memberships or other reward programs; • assist with any enquiries you make; • meet our legal obligations; and • for other reasons you might reasonably expect us to use your personal information for. Although you do not have to share your personal information with us, without it we may not be able to provide our products or services to you.

 

How may we collect your personal information?

 

We may collect personal information about you during your interactions with us. Social media and other third party websites. We also use a number of third party websites and social media platforms including Twitter, Instagram, Facebook. We may use information that you make public when you use these services or platforms. The types of information available for use by us may include images and text relating to us or our products, services, promotions, events, club memberships and club cards. You may be able to access other third party websites through our websites. Your use of these third party websites is governed by their own policies. You should make sure that you have read and understood these policies. We may have arrangements in place with those third parties that allows us to collect or have access to the information that you share with them. We will not enhance the information that they hold about you. ..

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 DISCLOSURE OF YOUR PERSONAL DATA 

The security of your personal data is important to us. Please note: no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, We cannot guarantee its absolute security.

Under certain circumstances, our business may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

 

How do we secure your personal information?

 

Our website may contain links to other websites we have no control over and there are always risks in sharing information over the internet. While we take reasonable precautions so that our Site is hosted and operate securely, you should also take precautions to protect your information. This might include checking that you are accessing a secure server or for the presence of the unbroken key or closed lock symbol generally located either at the bottom left or top right of your browser window. You could also check that your URL is secure by looking for the first characters ‘https’ (rather than just ‘http’).  Credit card details - We are also compliant with the Payment Card Industry Data Security Standard (PCI DSS) which is an information security standard for organisations that handle credit card data. This means that when you shop with us online, your credit card details will be handled using secure processes. But you should still exercise caution when shopping online, and never enter any credit card details when contacting us via email or through our website “Contact Us” form as in these instances those details will not be protected by encryption. Security of your personal information - We take reasonable steps to protect your personal information, including from misuse, interference and loss, unauthorised access, modification or disclosure, including by: • taking measures to protect the physical security of our premises, document management systems, database and records; • implementing technical measures, such as computer passwords, data back-up and anti-virus software; and • taking measures so our team members also adhere to internal information security policies. We will take all reasonable steps to help keep your personal information accurate and up-to-date. If we no longer need your personal information, we will destroy or de-identify it.

 

Cookies and other technologies

 

We use cookies and other technologies to track information about your use of our Sites to create an improved, more personalised shopping experience for you. Cookies are small files stored on your device that allow our websites to recognise a particular device or browser. We use cookies and other technologies to improve site functionalities. You can choose to delete cookies that are already on your computer by going to the “settings” section in your browser – this should provide instructions on how to locate the file or directory that stores cookies. Even if you delete cookies from your computer you can still use our Sites, but your user experience may be affected and some features of the Sites may not function.. 

 

Changes to our Privacy Policy

 

We may make changes to this Privacy Policy from time to time. Changes to this Privacy Policy will be displayed as an updated version on our Sites. We encourage you to periodically review this Privacy Policy so you remain informed about how we handle your personal information. This Privacy Policy is current at 6 Oct 2021..

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